AssetCare: Who They Are and How to Respond

Who AssetCare is — the verifiable facts

• Legal name: AssetCare, LLC (also operates as CF Medical VI, LLC)
• What they are: Both a first/third-party collector and, on some accounts, a purchaser — the role varies by account.
• What they collect: Medical debt exclusively — charged-off hospital, clinic, and physician balances — worked for the healthcare providers that placed them and, on some accounts, held in AssetCare's own portfolio.
• Headquarters: Sherman, Texas (3400 Texoma Parkway, Suite 300, Sherman, TX 75090)
• Mailing address for written disputes: 3400 Texoma Parkway, Suite 300, Sherman, TX 75090

Company details and addresses are as reflected in public records as of June 2026 and can change; when you mail anything, mirror the address printed on the notice you actually received — that address controls for your account.

AssetCare, LLC, founded in 2016 in Sherman, Texas, is a receivables-management company dedicated exclusively to medical accounts; it also operates under the name CF Medical VI, LLC. Public sources describe it both collecting on behalf of healthcare providers and, on some accounts, purchasing the debt — so the role can vary by account.

AssetCare wears two hats depending on the account: sometimes it contacts you on behalf of the original creditor (which still owns the debt), and sometimes it is collecting an account that has been placed or transferred. You usually can’t tell which from the letter alone — and the difference matters for who you ultimately negotiate with. A written validation demand settles it: federal law requires the response to identify the current creditor.

The public record worth knowing

AssetCare is not accredited by the BBB and carries a B-minus rating there, with a few hundred complaints logged over three years alongside CFPB complaints. Recurring themes include failure to validate on request, accounts appearing on a credit report with no prior notice, and attempts to collect balances the consumer says were already paid. These are consumer complaints, not findings of wrongdoing. None of this means any particular account — including yours — is invalid; it means the documentation standards federal law lets you invoke exist for a reason, and using them is ordinary, not adversarial.

Your rights in the first 30 days

Federal law front-loads your leverage. Under 15 U.S.C. § 1692g, if you dispute the debt in writing within 30 days of receiving the validation notice, AssetCare must cease collection until verification is mailed to you. Under 12 C.F.R. § 1006.26 (Regulation F), no collector may sue or even threaten to sue on a time-barred debt — a strict-liability rule. And under 15 U.S.C. § 1692e, misrepresenting the legal status or amount of a debt is itself a federal violation. None of these rights depends on whether you owe the money.

How to respond — the right first move

One certified letter does all the work: it disputes the debt in writing (preserving the § 1692g pause), demands the itemized history, the signed agreement, and proof of authority to collect — including the chain of assignment showing AssetCare owns your specific account, and states plainly that nothing in it acknowledges the debt or waives any defense. Send it certified mail, return receipt requested, keep the green card, and say nothing of substance on the phone until the response arrives. The preview below shows how it opens.

Check the dates before anything else

A medical balance is only as reliable as the provider's billing, which makes these accounts unusually disputable. Demand the specifics in writing before paying anything: the date of service, the provider's name, an itemized statement, and how the balance squares with your insurer's Explanation of Benefits (EOB). Consumers routinely report being pursued for amounts insurance should have covered, or for bills already paid. Watch the credit-reporting angle too — a single medical balance routed through a receivables company can generate a tradeline you were never properly noticed about.

Every state caps how long a collector has to sue — and in most states a payment or signed acknowledgment can restart that clock. Before any payment on an older account, run the dates against your state’s rules: see our debt statute of limitations by state guide.

If they sue

Respond — always. Most collection suits end in default judgments because the consumer never answers, and a default converts a contestable claim into a garnishable one. Answering puts ownership documentation, itemization, and any limitations defense squarely in play, and your dated validation letter becomes Exhibit A: proof you demanded the paperwork before they filed. For the validation mechanics in depth, see our debt validation letter guide and the assignment-documentation playbook.

Run your deadline, see the letter